I just wanted to come in and just share an experience that I had yesterday. So I’ve always said being a property manager you don’t just manage property. You manage people you manage the connections and the relationship between an owner and a tenant. And when we’re doing that we very much are dealing with tenants in life changes and life experiences. And sometimes you know we’re dealing with them when they have new move jobs or their families broke down or you know a divorce or a family is going to be bigger. Or. My situation yesterday was that I actually dealt with a tenant that had had a sex change. So a very very confronting experience for me because I have never ever known someone who has had that or experience that situation. And it just really brought me back to you know I do manage People. And how I react and how I deal with that. Even though it’s such a foreign experience for me. But it was so wonderful to be brought back and go This is still a situation I’ve never dealt with and which is one of the reasons I love my job after so many years of doing it.
There are new situations there are new experiences that come up that make me as a person. Grow and learn to have that person is feeling. And we need to be there to manage them through that process and step them through the legal side of renting a property changing those leases over for them and communicating that back to the owner that this is what needs to happened now, that there’s been a change of situation. And that’s all it is. It’s a change, it’s a situation change and we just need to work with that. But I believe property managers need to. Be really thinking about the situations that a tenants are in and owners are in. There’s a lot of the time for owners if rents not coming in that really hurts them. And it’s a really stressful time for them. So we’re here to step you through a process and step you through the situation. And I really think that that needs to be in the forefront of property managers minds. You are there. As someone who had does this day in and day out to hold some bodies hand through this new situation because they do not do this every day.
They may do it every year or every two years but legislations changes situations changes every agency does things differently. So our job is to make that process smoother for them. So we manage the people and we need to manage them by holding their hand and communicating each step that’s going through. And if they have a million and one questions answer them answer them with grace, answer them with a smile on your face, not with frustration because they don’t know this process, we do and they are going through a major life change whatever that may be, if they’re moving houses and things like that and their stress is high. So let’s be that rock for them, that stability and give them all the answers that they need. And remember this may be their first time that they’re doing this situation.